Deborah Clay
2025-08-29 12:13:26
Works very well to heat the garage.
Customer
2025-04-13 14:47:48
This Ashley Hearth Products unit is sold by United State Stove Co., and actually manufactured in China. United States Stove does not stock nor do they expect to stock replacement part that was damaged in shipping, The damaged part was not located until after the return window. The damaged part was the Pilot Connection Tube which is identified and listed as a replacement part in the owners manual, but is not available. Thus, the unit cannot be operated and I am sitting on a $700 pile of junk. Do not waste your time or your money. Do not purchase from this company.
Scott
2025-03-30 14:18:25
Installation is the reason this unit gets knocked down a star The device just isn't an easy install. The parts that came with it weren't enough and there were several places where there were leaps in the instructions that needed to be fired out to proceed. The depth measurements for the exhaust pipe also were longer than they should be.Once it was installed, it puts off a ton of heat. The instructions say 425 square feet even though the details here said 850.
Birdwoman in WI.
2025-03-18 11:59:46
Installation went ok. Noticed that the ignition switch would not work consistently. I ran for about an hour then we cannot get it to light. Ignition switch appears to be only working intermittently. Cannot find a parts source. Really regretting this purchase.
mantis
2025-03-10 12:03:05
We got a quote from a HVAC company to install a wall heater just in our homeschool classroom. The quote was over $4000. We bought one of these 17,000 units for our classroom and one 25,000 unit for our basement living room for about $1000. We installed it ourselves and are very happy with both units. We do leave the pilot lit all the time because we find it quite difficult to get relit but it heats really well. The temperature gauge seems to be consistent and turns on and off automatically well. Overall, it's fairly quiet and we rarely notice it running. Definitely feel that we got a great deal!
Customer
2025-02-03 12:22:09
Bought this for my job trailer/mobile office that I converted into a mini off the grid cabin on our hunting property. We have the 11,000 btu units in out shower house, pump house and a couple of deer blinds and they work great and are basically silent. The 25,000 btu heater heats great and keeps our 8x32 trailer toasty even with -11 degree weather outside. The issue is that and I'm guessing at this, when the plenum heats and cools it sounds like a 12 guage shotgun blowing off. Its fun getting woken up 3-4 times a night by a big bam. I called customer service 2 times and was told there was nothing they can do they get scammed by too many people. I expressed my displeasure with this and was told well maybe you can take a video of the bangs and send that in, we might do something. This is 5 hours away from my house and is not a constant set your watch to it timing. So I guess i'm supossed to take a couple hours of video? Plus in the summer who wants to run the heater when its 80 outside. There is a problem, we have bought 8 Ashley Hearth heaters in the last 10 years and we have to jump through hoops, this is very disappointing.
Mark
2024-12-31 12:20:29
My office I had a none vent and all way smelled like propane this one is great easy hookup
Gerald J. Reny
2024-12-20 16:25:21
THE FURNACE WAS SMASHED IN THE BACK , SHOULD HAVE SENT IT BACK , BUT WE WAITED 3 WEEK TO GET IT WORKING IN THE COLD INSTALL IT PEIZO BUTTON DIDN'T WORK , THE PORCLIN SHROUD WAS BROKEN , CALL FOR Parts we don't have any return the whole furnace and order a new one , for a $.10 piece be careful when buying one of these a real pos !!!Jerry