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Your cart is empty.Michael
July 15, 2025
I've been using this smart toilet for a month now, and it has exceeded my expectations in every way. The design is sleek, the build quality feels solid, and all the features work flawlessly. Every function—be it the bidet, heated seat, or auto flush—is intuitive and genuinely useful. It has made a significant upgrade to my bathroom experience!On top of that, the customer service has been excellent. They are responsive, helpful, and seem genuinely invested in ensuring their customers are happy. It’s reassuring to know I’m backed by such great support if I ever need it.If you're considering a smart toilet, I highly recommend this one. It’s well worth the investment!
Andrew Okene
July 13, 2025
This might be my first product review on Amazon. I thought the services and experience with this product is worth a review.Background: I wanted to get a Smart Bidet Toilet without breaking the breaking the Bank. Did extensive reviews and visited several premium stores in Canada to review the different products in the market. EPLO being sold primarily online could not be found in any of the stores in Canada that I visited. I reviewed Kholer and Toto toilets, there were sold for way more price than EPLO. Upon very detailed review I observed that the premium brands do not offer anything different to what EPLO offers.The fact is that you will get more technology from the EPLO G20PRO at a fraction of the price you wil get the well known brands for. It is no brainer to go for EPLO.Also i reviewed the EPLO against other brands that are of similar class and popularity as the EPLO. I favoured going for the EPLO because I feel it has all the complete set of offering I was looking for. Below are the things I drove my decision for the EPLO. And my experience so far;1. The Seat is very comfortable - flat and made of good quality material. It works as advertised e.g heated and e.t.c2. Premix Rinse - Before i bought this I could not find this in the spec sheet of the product. But on using it, it does have it. Once you seat on the toilet it pours a small rinse of water - this prevent stickiness.3. Flush is very effective - Flushes well such that you dont need to clean too much. My wife have stopped complaining i dont clean up well after use. I think the blue light help you see that you have cleaned up well.4. Remote- is very easy to use.5. Foot sensor - works well. Walk close and it opens. As a guy you dont need to touch anything. Just use your foot to open the lid after the seat open - pee and then use your foot to close the lid. The seat will close immediately afterwards and do a light flush after peeing.6. Looks - Elegant and I get lots of compliment for it.Services - I contacted the Eplo service team before I bought the product to learn more about it. I must say, they were the most professional team i contacted and were very helpful. At the time i was buying the G20PRO was new and not available in Canada. I search for how to ship it from USA to Canada. The service team at EPLO were very responsive and supported me all through the process.So far my3months experience have been great with the 2nos toilet i got. One for my guest toilet and 1 for one for my master bedroom - Every guest I get wants to buy one. This toilets are well priced now and I think it is only a matter of time for conventional toilets to be out of the market. When you use this, there is not going back.
Vietnam.Vet
July 2, 2025
BUYER BEWARE!!!When was the last time you purchased a product that works exactly as advertised? When was the last time you encountered a product with EXCELLENT customer service to back it up?Our recently renovated guest bathroom included a new EPLO G20 PRO Smart Toilet. After comparing every brand and the variety of features available, we settled on the EPLO. It does everything the bigger and more expensive brands offer – but at a much lower price. The toilet is modern, well designed, and the included instruction booklet is detailed and easy to understand. We ordered through Amazon Prime and received the usual quick delivery. No delays or unexpected surprises, and although we were a bit apprehensive about having such a heavy item shipped, the unit arrived in perfect condition. It was extremely well-packed.Our plumber installed the toilet in minutes, plugged it in, and we were pleasantly surprised to find all features worked as advertised. Very simple to use and effective. Our grandkids love it.Due to an accident several weeks ago, we found we needed a new remote. We contacted customer service via email on January 17th and received a new remote via UPS on the 24th. No hassles, no excuses, no delays, no problems. To say that EPLO customer service is responsive and easy to work with is an understatement.In summary: EPLO makes a great product and goes out of their way to ensure customer satisfaction. If you’re in the market for a Smart Toilet, do your due diligence before ordering. A true comparison of what’s available today (all brands) will probably lead you right back to EPLO. You can enjoy a feature-rich product, spend less money, and still have peace of mind knowing the company has your back should you ever have a problem.
Emmanuel Garcia
June 21, 2025
Purchased this product for our guest bathroom and haven’t looked back. My family loves it. Guests love it. I’ve even shared the link with a few people who were going to make the change themselves. The seat is warm. The lid and seat go up by themselves. The kick function is super cool. Self cleansing. Night light. Bidet for her. Bidet for the kids. Auto flush. Remote control. Pump assist. It’s got it all for a great price. On another note, the customer service is great. I was in need of a replacement remote. I sent an email to EPLO service. They responded quickly and sent me a new one in a few days for $35 shipping included. Thank you EPLO!!! Might just have to change the rest of the fixtures in the house soon….
Cynthia
May 29, 2025
I am very happy with my purchase of the G20Pro model. First of all, the customer service I received was exceptional. I had many questions for EPLO customer service before making the purchase, as I wanted to replace a smart toilet I bought last year that had several problems, including the most annoying one of all: ineffective flushing. They were very patient and always answered my questions quickly. They even recommended the G20Pro model to meet all my requirements.As for the toilet itself, I am very pleased with its performance. The water pressure in my house is around 40 psi, and my previous tankless smart toilet couldn’t clear waste in one flush (multiple flushes were often required), which was very frustrating. The G20Pro, however, with its internal tank and new tornado flushing system, has no issues with flushing at all. All the standard features work well, and the sensors are accurate. The seat cover opens automatically as you approach, unlike my previous toilet, which didn’t always respond. The energy-saving mode is also very useful, a feature I didn’t have before. Overall, I am very happy with this purchase. Finally, we can enjoy the comfort and automation a smart toilet is supposed to bring to our lives. Highly recommended! Thanks to the EPLO support team.
Ricardo Salas Cobos
May 7, 2025
El mejor inodoro inteligente a un precio muy razonable, lo recomiendo 100%, no tengo la certeza de que tanto cambia respecto a los modelos anteriores o mas economicos de EPLO que sospecho que son igual de buenos y funcionales
Swimmer
May 4, 2025
It is a great toilet, really love all the features. Walking into the washroom and having the toilet set open is awesome, automatic flushing and automatic seat lowering are also great features. Would definately buy another one.
Simon
February 13, 2025
I've been using this toilet for two months before writing this review. The product is solidly built with very good material. It has a sleek design and is very easy to use. Additionally, the customer service team has been very helpful with my inquiries. I highly recommend this product!"
David A. Baxter
December 30, 2024
I want to take a moment to express my heartfelt thanks for the outstanding customer service that was provided during my recent issue with the toilet I purchased.When I first encountered the problem of the toilet not flushing, I was unsure how it would be resolved. However, the professionalism, patience, and expertise in troubleshooting the issue made all the difference. I truly appreciate the time they spent walking me through potential solutions and the clear manner in which they explained each step.When it became clear that the problem couldn’t be resolved, the initiative of the customer rep to consult with his supervisor and arrange for a replacement was above and beyond what I expected. It is clear that they genuinely care about customer satisfaction, and I am extremely grateful for their efforts to ensure that the situation was resolved quickly and smoothly.I now have a fully functional replacement that exceeds my expectations, and I couldn’t be more pleased with the resolution. Their dedication to providing excellent service reflects very positively on both the company, and I will not hesitate to recommend the company to others.
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