UPDATE: I am genuinely impressed at the stellar customer service of this seller. As stated in my review, I can't disassemble/return this chair so I didn't attempt to return. After writing my review, seller reached out offering solutions including a refund. I was very surprised to wake up today and find a full refund!I want to reiterate that this chair is really incredible, has amazing, unique features and for many people would probably be perfect! For the few that may have issues, just know that they'll do all they can to make it right. My sincere thanks to the seller.Original: The 2 stars are because this is a beautiful, high quality and luxurious feeling chair with some awesome accessories. But unfortunately it is incredibly uncomfortable to actually use.First the positives:-Simple assembly: I'm alone so it was a challenge as it's a very heavy, quality made chair but with 2 people or a bigger, less preggo person I imagine it would be a breeze. The instructions are clear but the assembly is quite intuitive even without it.-It is beautiful and the material is amazing!! It feels super buttery soft and luxurious. Feels very upscale. It even smells good.-I love the phone holder, the pockets, and the armrests nothing short of amazing for a nursing mom.-The seat is really low to the ground which will work excellent for having a C-section like I am.Now the negatives:-The metal part where the seat back goes into the bottom was messed up (I'm assuming from shipping as the box was pretty beat up) Luckily was able to kind of hammer it back in place.-The major problem and reason for only 2 stars is that it's SO uncomfortable for your head! The part where your head goes has a line right down the middle and then pillows on each side of the line. It's an awful design that doesn't provide any neck support. It's hard to sit in for even half an hour without getting a head/neck ache and considering that I got this so to use for extended periods of time nursing it just really sucks.If you are fully, and I mean fully, reclined it's okay because your head is straight back and it's then supported. But if it is any less than fully reclined it puts your head/neck in an incredibly uncomfortable position/angle with no support.I REALLY wanted to love this chair. And there are things I love about it. But I definitely won't be able to use this thing for the purpose I intended. I can't nurse lying all the way back.I'm really disappointed as this was my only big splurge item for this pregnancy. $800 is A LOT of money for me. My heart is a lil broken as, like I said, I really wanted to love it.Unfortunately I also don't see me actually returning it. At 6 months pregnant, I barely got it together on my own. I can't even imagine how difficult it would be to try and get this heavy thing back apart and then in a box and then ship it back. Now that I think about it the box was destroyed when it arrived so I don't even have a box to put it in if I could somehow manage to take it apart.So unfortunately I'm stuck with a super expensive, super beautiful and super uncomfortable chair.

I love this chair a lot! It's probably one of the most comfortable ones I've ever owned! I love nursing on it, reading books to my L.O. The color is amazing and I really like the material! The phone holder is really nice, but when you take your phone out you have to hold it or it will snap and make a loud noise (it will definitely scare baby and wake them up). Also, the phone holder moves back and forth when you rock, especially with the heavier phones. The arm rest also only swivel in I'd say about 45°. Neither of these things were really issues for me, just thinks I didn't plan on and wish I'd known. I would still but it again, even with the price tag. It was also super easy and put together in 15 mins.

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