5th (and final?) update1/9/2020: Pursuant to my email request, the seller issued a refund! Good for them. Thanks much. But, oddly, the refund is in the amount of $256.56. I requested only $130 and I have no idea why they refunded more than I asked for or how they came up with $256.56. In any event, I'm willing to give them back the difference between what I asked for and what they gave me if they contact me about it.Bottom line: the lamp is 5 star when operated plugged into the wall. It's maybe 1 star on battery power. Customer service is definitely 5 star. They are responsive and really try hard to please the customer.4th update, 1/4/2020: I paid $318 for the lamp. I see just now that the plug in version cost only $188 so the difference is $130, not the $30 I mentioned in my 3d update.I emailed the seller a few minutes ago requesting a refund of that $130 since the battery/remote option doesn't work. If the seller doesn't refund the $130, I'll return the item for a full refund of the $318, then purchase the plug in unit for $188. That will cost the seller more than just refunding the money straightaway but we'll see what happens.3d update, 1/2/2020: I received another battery pack from the seller even though I didn't request it. I don't know if it was in response to my 12/22/19 update, below, or because someone finally responded to my original email. Either way, I didn't bother to even open the just received battery pack and am glad to return it if the seller sends along a shipping label.BTW, the very inexpensive remote controlled dimmer I wired into the power cord of the light works great and has the added advantage of being very small and lightweight, as opposed to the large, fairly heavy battery pack.If the seller reads these reviews, I kindly ask for a refund of the difference between the cost of the light with and without battery pack. I think that was $30 and I again note that I'm happy to return the unopened battery pack I just received if the seller will furnish a shipping label. I'm also happy to return the original battery pack and the first replacement, as well.2d update, 12/22/2019: I received the replacement battery pack, installed batteries and plugged it into the lamp. The result was the same as with the original battery pack - the light was only about 75% as bright as being plugged into AC power and the light also flickered.I even bought brand new name brand batteries in case my batteries were the problem. The result was the same - not as bright and flickering. I then plugged the battery pack into AC power (the instructions say you can do that but it won't charge the batteries) and the light remained dim and flickered so it looks like the battery pack is the problem even when plugged into AC power.I abandoned the battery pack but still want to have a remote control with dimmer. That's the principle reason I paid extra for the battery pack. The battery pack has a remote control to dim the light but when plugged into AC power without the battery pack there is no dimmer. I bought a dimmer to wire into the power cord so I'm hopeful I'll end up with the light working correctly and having a dimmer.Also, the cover on the battery pack has no retaining mechanism and easily falls out if the pack is tipped. It's not only annoying but given the the cord length means the pack must be located on the piano, the top could drop onto the piano and damage it.On battery power, the light rates 1 star, maybe 2. On AC power and overlooking that it has no dimmer in that mode, the lamp rates 5 stars: it's pretty, it's bright and it get the job done nicely. Either way, customer service rates 5 stars. Let's hope the great customer service holds up when I ask for a refund of the price difference between the AC only light and the AC/battery light.UPDATED REVIEW, 12/15/2019: I emailed customer service a few days ago and described the problem. I received an automated response that they'll get back to me within 72 hours. I didn't yet hear from anyone, but it's not been 72 hours. Nonetheless, I don't know why it should take 3 days to respond so I called the customer service number.A nice fellow answered promptly. I described the problem and after confirming that I'm not using rechargeable batteries he said that he'd send out a new battery pack. It was all very quick, easy and pleasant.ORIGINAL REVIEW: The lamp is very pretty and easy to install, although it takes some effort to stow and route the cord. Stowing the battery pack is is also difficult and I haven't yet figured out where to do that.The real problem is the battery pack. I installed fresh, name brand batteries but the light isn't nearly as bright on battery power as it is when plugged into AC power. Also, the light flickers when on battery power. It doesn't flicker on AC power.I sent an email to the seller and requested that the battery pack (not the batteries, the power pack that holds the batteries) be replaced. Other reviewers had the same problem with flickering so I'm not sure getting a new power pack with solve the problem.Some reviewers report that the weight of the lamp causes the music stand on their piano to pitch forward. I don't have that problem.On AC power, this lamp is 5-star. It looks great and puts out quite a lot of light. But, I bought the battery version because I wanted the remote control and ability to dim the light. As it stands with the current battery pack, the lamp is not usable on battery power because of the flickering. If I reviewed this lamp solely considering the its operation on battery power, I'd give it 1 star.If the seller fixes the problem by sending me a battery pack that functions correctly, I plan to update this review to 5-star.

It's bright, looks good, appears it will probably be durable.But it was a surprise how much trouble it was to set up. Note that this is the 22" one, with two support arches; the smaller one may (or may not) be different.1) Make sure you have a philips head screw driver available when you open the box. If you're somewhere without access to one, you're going to be ticked off. There's no way to set it up without one.2) Trying to get both rods into the holder thingie and tighten the screw is hard to do with just two hands. Not impossible, but a third hand would help a lot.3) It arrives all flattened out. The instructions say nothing about this, and you have to pull on the arch things pretty hard to get them to swing around. They did, but I was really scared I was going to break it. And for that kind of price, you don't want to break it.4) The two arch things are really hard to get properly lined up, they want to bend a little in different directions. You keep fiddling with it and it gets where it needs to go, but it's a pain.5) And unless your music desk is quite thin you have to pry open the bit that slips over it. Again kind of scary 'cause you don't want to break it. AND you again need some kind of tool to do it, as you need a fair bit of leverage, it being pretty tough metal (a good thing, of course).6) The dimmer is kind of wonky. It just kind of hangs around on teh cord. There's a little loop thing on it, but no place I can find to clip it on, and the instructions say nothing about clipping it anywhere. It's not a problem for me, but I can imagine some folks having trouble keeping it from fouling the action of their piano if their music desk isn't as unusually high as mine is.7) In general, the instructions should be better: clearer and more detailed. Especially for something that costs this much.Anyway, I love it, and have no regrets about buying it, it meets my needs wonderfully,. Just didn't expect it to take an hour and some anxiety to get installed.

This lamp is stunning and beautifully compliments our new ebonized baby grand. The unit is thoughtfully designed, sleek and simple; the brass accents are right on. Lighting is excellent; you can control intensity and separately direct the two lights to the keyboard and music panel. We bought the plug-in model. The unit is easy to assemble and fits perfectly on the panel. The attachment is felted with adjustable width for a firm fit. The dimmer can be attached to the thicker light wand with the rubber holder that is included (directions for this were not provided), safely securing the small dimmer accessory away from the working parts of the piano.

I am thrilled that it’s wide enough to light up the entire music rack. It sleek a slim, therefore doesn’t distract from the beautiful instrument (baby grand), yet very attractive!The con is that I thought it was terribly expensive!

This is a solid piece of quality product. It’s not flimsy in the least even though it is very much adjustable. The switch has a nice solid yet easy feel to it. I highly recommend it. The only reason I didn’t give it 5 stars is because the clamp is not quite deep enough for our piano’s music desk, so it has to bow out a little bit.

I ordered a similar looking piano light half a year ago and was immediately disappointed by the harsh quality of the light. This light is easy to assemble, is of good quality and feels sturdy, and casts a pleasant light across the entire open score, which you can adjust easily to brighter or dimmer illumination.If there is one thing I would wish to be more elegant, it would be the adjustable light dimmer, which hangs loosely behind the music stand. It's easy enough to adjust the light, but not from sitting position, and though not seen from the front, from other angles, looks a little bit sloppy. Otherwise, I'm very pleased with this light.

I bought this for a new black baby grand and it looks so elegant on the piano. Works very well too - perfect illumination of my music and keyboard with adjustable amount of lighting.

This piano lamp is very expensive, but the quality is not feeling good.

I've been looking for a grand piano light for years, and this is a very good one, though by no means perfect. It took ages to be delivered, and then there was a great deal of difficulty with Customs & Excise, who wanted to charge nearly £70 in fees. However, all was resolved in the end, with Cocoweb paying it. It works beautifully and illuminates evenly and widely. However, the on-off switch seems incredibly flimsy, and I'm nervous every time I use it that it'll snap off in my hand.The dimmer switch is unnecessary and dangles down the back of the music stand in a very unstylish and clunky way. It can't be taken out of the circuit, which is a pain.I was nervous that the light would be unstable on my curved music stand, but in fact it has attached firmly, with no problems. I don't understand why there are two uprights to the swan neck – they are fiddly and move independently. Why?!It's incredibly expensive for what it is. It's pretty clear from their marketing that they believe that 'if you can afford a grand piano you can afford this' (not their exact words), which is a bit cynical for my liking. Half this price would be more suitable – and I imagine their margins would still be pretty big!

I just installed my new Cocoweb lamp and it is perfect. I'm very happy with it. The 22" inch width easily illuminates four pages of music side by side. This lamp is more expensive than I would have liked, but to be fair, so are grand pianos. I decided this was the best lamp after quite a bit of research. I read product reviews written by others before my purchase. Some saw the placement of the dimmer control as a problem. I see their point, but I think the placement is probably optimal. Most people will set the dimmer controls once and will probably want the control close to the piano. I like that the dimmer is hidden away. I see no issues with the design. Works great for me.

I had problems reading my music with the lamp I had. With the Cocoweb 22", I get very good lighting for the whole partitions. It was received quickly, installed in no time at all and gave me the lighting it promised. Bravo!